Don’t Talk About Money. Listen The most important thing you can do when someone has a concern (about money or otherwise) is to demonstrate that you hear him or her and that you care. Make eye contact, nod appropriately, and keep your body open and your arms at your sides. Show that you comprehend by repeating back to the client a summary of their concerns and then let them … [Read more...]
February Dental Month is Every Month
Why settle for only one month of increased dental compliance and all of the team building and good health practices that go along with it? Wouldn’t it be nice to have the late-winter efforts of your team to boost client compliance stretch into spring, and then summer and fall? In my work, I spend time with a diversity of practices. … [Read more...]
Traveling With Your Pet
Pet travel just got a whole lot more luxurious! If you’re about to take a trip and want to include Fido or Kitty, here is a great list of entertaining pet spots, resources and travel tips you should know about. … [Read more...]