by Melinda Dwyer Ultimately, we want our clients to know that we care. We work hard to keep our practice from being perceived as too expensive, as only caring about money, or as being about quantity rather than quality. Undoubtedly, you’ve heard lots of talk about the importance of building relationships with clients in order to bond them to your practice and to mitigate … [Read more...]
Client Service With a Smile: Raise the Bar and Challenge Yourself
by Melinda Dwyer Smiling may be underestimated as one of the most powerful human gestures. It not only makes you feel good, but it has the ability to make others feel good as well. It can create an instant connection between people and truly has the ability to change a person's day. It is one of the simplest acts of kindness and has extraordinary potential for a positive … [Read more...]
Client CARE: 3 Steps to New Clients in the New Year
by Melinda Dwyer In planning for 2014, I'm sure that you have thought about increasing your veterinary practice's new client numbers for the new year. Have you set a goal, and more importantly, have you created an action plan? If you've created an action plan already, I commend you. If not, don't panic! Here's a plan that involves utilizing one of your most … [Read more...]
So You Want a Career in Veterinary Medicine…7 skills that will land you your first veterinary practice job
by Bash Halow, CVPM, LVT Maybe you prefer animals to people and you’ve just had it with your old job. You're looking for something new and purposeful to do for a living. You’ll be pleased to know that there are many opportunities in the veterinary profession that don’t require prior veterinary medical experience. Here’s a list of skills that will land you … [Read more...]
What Keeps Your Clients Happy?
As a veterinary practice owner, practice manager, or associate veterinarian, what do you think your practice needs to focus on in the future to keep clients bonded to your practice? Take this simple quiz to see if you're on track: Once you've completed the quiz, click here to learn more about how your practice can better bond with pet owners. … [Read more...]