by Bashore Halow, LVT, CVPM Funny how the Internet works. Take some part of your life you’d love to erase and the Internet holds onto it forever, but open up a business that you’d love to tell the whole world about and it's a never ending battle just to get people to discover its existence. Welcome to the endless work of optimizing a veterinary business … [Read more...]
Checklists for Veterinary Team Success
by Melinda Dwyer We want to be efficient. We want to get the job done. We want to get the job done right. To do this, we put the right people in place, we train them on our expectations and our protocols, and we buy the right equipment. However, why do things still seem to fall through the cracks, and why do our shifts seem to be becoming more chaotic every day? … [Read more...]
Building Bonds With Small Conversations That Have a BIG Impact
by Melinda Dwyer Ultimately, we want our clients to know that we care. We work hard to keep our practice from being perceived as too expensive, as only caring about money, or as being about quantity rather than quality. Undoubtedly, you’ve heard lots of talk about the importance of building relationships with clients in order to bond them to your practice and to mitigate … [Read more...]
Technology Solutions for Team Communication
by Tiffany Killion-Consalvo, CVPM We can agree that inadequate communication and lack of collaboration waste a lot of money. We've got to start looking at new ways of doing things in our practices, in order to streamline our processes and increase our productivity. Save your company money by investing time in technology solutions that increase communication and … [Read more...]
Client Service With a Smile: Raise the Bar and Challenge Yourself
by Melinda Dwyer Smiling may be underestimated as one of the most powerful human gestures. It not only makes you feel good, but it has the ability to make others feel good as well. It can create an instant connection between people and truly has the ability to change a person's day. It is one of the simplest acts of kindness and has extraordinary potential for a positive … [Read more...]