by Tiffany Killion-Consalvo, CVPM We can agree that inadequate communication and lack of collaboration waste a lot of money. We've got to start looking at new ways of doing things in our practices, in order to streamline our processes and increase our productivity. Save your company money by investing time in technology solutions that increase communication and … [Read more...]
Client Service With a Smile: Raise the Bar and Challenge Yourself
by Melinda Dwyer Smiling may be underestimated as one of the most powerful human gestures. It not only makes you feel good, but it has the ability to make others feel good as well. It can create an instant connection between people and truly has the ability to change a person's day. It is one of the simplest acts of kindness and has extraordinary potential for a positive … [Read more...]
Possible Responses to Client Concerns Over the 20/20 Story
Wondering how to help your staff better communicate with clients who have concerns after watching Friday night's ABC 20/20 story? We've put together some response scenarios to share with your team. We know you CARE! Make sure you connect with your clients, and use these as jumping off points to open meaningful conversations. "That article was hurtful to all of us. … [Read more...]
Managing Your Veterinary Practice’s Inventory
by Tiffany Killion-Consalvo, CVPM Every year veterinary hospitals spend anywhere from 15 – 25% or more, of our gross income on inventory for our hospitals. For a 2-million-dollar-grossing veterinary hospital, this equates to $300 - $500 thousand dollars a year. However, most managers and owners have little to no inventory systems in place. We have promoted people by … [Read more...]