Bring a Veterinary Lunch and Learn Meeting to Your Practice
Sending your support staff to a veterinary conference is a great investment in their professional growth and development, but with a limited budget, it may be difficult to get more than a few team members to attend each year. With a Veterinary Lunch and Learn Meeting, you can bring the conference experience to your entire team, usually for less than the cost of sending one person to a national conference! While we’re at your hospital, an HTC Consultant will also conduct a needs analysis to help you better prioritize your practice’s needs, and discuss how working with us can help you reach your goals.
Veterinary Lunch and Learn Meetings With Bashore Halow
Random Regular Acts of Kindness: Reintroduce your whole hospital to the value of showing that you really, truly care. This hour long lecture never fails to engage every member of your practice team. We use live recordings made to veterinary hospitals all over the country as a way of starting a group dialogue with doctors, techs, CCR’s and kennel staff on what we say to clients and how we say it. Everyone leaves the meeting with ‘communication musts’ for each client interaction and great homework assignments to keep the dialogue about great service ongoing. For more information, contact Bash.
Why We Charge What We Charge: A layman’s introduction to understanding the costs involved in running a practice and why a trip to the veterinarian is a deal! This no-holds-barred discussion with doctors, client care reps and technicians makes no apologies. The services and products we offer our clients are truly valuable and its essential that we charge what we charge and stop giveaways. Your team members will walk away with an appreciation for your pricing, but more importantly a new-found understanding of the value of their own efforts. For more information, contact Bash.
Practice Protocol Tune Up and Standards of Care: RACE APPROVED 2 HOURS CREDIT Establish firm guidelines for client service and medical recommendations. Uniformity in the way you interact with clients or how you care for patients makes your practice look expert and professional, helps your employees become a team, grows revenue, and saves lives. This two hour veterinary lunch and learn can be modified for a dvm roundtable discussion on medical standards of care or for a hospital wide meeting on workflow and client service. Everyone at your practice wants more uniformity in the way things are done. We’ll help you get everyone on the same page…and it will be ten times easier than you think it will be 😉 For more information, contact Bash.
Rock’em Sock’em Dentals: More than 60% of our patients are suffering from dental disease and yet, less than 5% of our clients are electing to have their pet’s teeth cleaned. Imagine if the same were true for intestinal parasite or flea infestations. If we had such poor compliance in those areas, we’d be outraged! This lecture by Certified Licensed Technician, Bash Halow, educates on why our compliance is so low and the real, practical ways we can double our client’s acceptance of this important preventative measure. Straightforward insights into minimizing anesthetic risk, effective ways to talk about dental costs, and the best-practice approaches to marketing. One of the most valuable lectures your team will ever hear. For more information, contact Bash.
Don’t see what you want? There are additional veterinary lunch and learn meetings and other veterinary continuing education ideas on Bash Halow’s personal page.
Lunch and Learn Meetings With Brenda Tassava
Maximizing Exam Room Flow, Step-by-Step: There’s a lot that goes into an appointment. Efficiently delivering great patient care with exceptional client service can be elusive at best. Get your entire team focusing on and improving your hospital’s client cycle of service with this lunch and learn interactive workshop. For more information, contact Brenda.
Commitment to Mutual Respect: When it comes to the things we love about our workplaces, and the things that frustrate us at work they are invariably intertwined. In many cases, they are one in the same: the people we work with everyday! Learn how to design and implement behavior expectations in your veterinary workplace for better interpersonal communication and mutual respect for one another. For more information, contact Brenda.
The Search for Happiness at Work: Are you seeing more frowns than smiles on your team’s faces? Turn those frowns upside-down with a lunch and learn designed to teach them how to become happier at work, and in life! Happiness in the workplace raises productivity, promotes accuracy, and increases the likelihood of client referrals. For more information, contact Brenda.
Team Core Values Workshop: Your practice probably has a mission statement, and maybe even a vision for the practice. But, has your team taken the time to develop its Core Values? This interactive workshop will help your practice team members discover their common beliefs and value systems, which leads to the development of the practice’s Core Values to lead, learn and live by everyday. Not only does this become a road map for individual team members to follow, but it also serves as a great hiring tool for the future. For more information, contact Brenda.
Canine Colors for Animal Caregivers: There are a variety of personality profiles available today, but none have been customized to the veterinary workplace like the Canine Colors model, written and taught by Brenda Tassava! This workshop will help your team members discover their color spectrum and what it means. They will then learn how to better communicate with their co-workers, through the use of Canine Colors. Whether you’re looking to reduce conflict in the workplace, enhance communication, or schedule your staff more appropriately based on their individual strengths, this workshop and the resources you receive will improve your team dynamics. For more information, contact Brenda.