Don’t Talk About Money. Listen The most important thing you can do when someone has a concern (about money or otherwise) is to demonstrate that you hear him or her and that you care. Make eye contact, nod appropriately, and keep your body open and your arms at your sides. Show that you comprehend by repeating back to the client a summary of their concerns and then let them … [Read more...]
CVC San Diego
Bash Halow is very pleased to present part of the technician's management track at this year's San Diego CVC. Loaded with plenty of anecdotal tales from the trenches, technicians will be both entertained and educated. Topics are: Why Head Tech's Fail Part I and II The Back is the New Front: Rethinking client interactions in the tech-centric practice of the future … [Read more...]
Potomac Regional Veterinary Conference
The 2014 Potomac Regional Veterinary Conference will offer 2.5 days of Small Animal, Equine and Public Practice sessions. There will be one day of Practice Management and one day for Technicians. Attendees can earn up to 18 hours of CE credits. Bash Halow will be presenting the full management track at this advanced learning event Hiring and Training Employee Who Will … [Read more...]
Client CARE: 3 Steps to New Clients in the New Year
by Melinda Dwyer In planning for 2014, I'm sure that you have thought about increasing your veterinary practice's new client numbers for the new year. Have you set a goal, and more importantly, have you created an action plan? If you've created an action plan already, I commend you. If not, don't panic! Here's a plan that involves utilizing one of your most … [Read more...]
So You Want a Career in Veterinary Medicine…7 skills that will land you your first veterinary practice job
by Bash Halow, CVPM, LVT Maybe you prefer animals to people and you’ve just had it with your old job. You're looking for something new and purposeful to do for a living. You’ll be pleased to know that there are many opportunities in the veterinary profession that don’t require prior veterinary medical experience. Here’s a list of skills that will land you … [Read more...]