Veterinary Practice Management Resources and Tools
Fairness to Pet Owners Act and Other News
Veterinary Practice Management : Human Resources
Recruiting Assistance: This link will take you to our Recruiting Form. This service is ONLY available to HTC clients and consulting partners. For more information on how to get help from HTC, click here.
How to Deal With Dominant People Podcast: EXCELLENT podcast for team members on the receiving OR giving side of a dominant or ‘strong personality’ co-worker/boss.
EEOC Select Task Force on Harassment in the Workplace: A must read for anyone interested in PROACTIVELY addressing workplace culture and reducing the chances of workplace harassment.
Bystander Intervention, Campaigns and Programs: Interested in getting some resources to help education your team members to report workplace harassment and other deleterious behavior? Here’s a big honkin’ list.
Civility Workplace Rules Getting Companies Sued? : Interesting article on how two government agencies are polarized on the topic of civility and how the imbalance may get you in hot water.
Difficult HR issues: It is very likely that your HR issue can be improved by embracing these HR facts and rules.
Civility in the Workplace Break Room Poster: Remind team members the essentials of being respectful, nice and civil with one another
Interview Questions and Guidelines: Here is a helpful two page sheet that identifies the best questions to ask during an interview and ones to avoid in order to comply with EEOC guidelines
HTC Social Media Policy Template: This template was designed to help you and your practice develop a social media policy for your practice team. Download this worksheet, and customize it to fit your practice’s needs.
Penn State University Learning Styles Inventory: Find out the learning styles and communication preferences of your individual team members by having them take this easy, online survey.
Veterinary Practice Management : Online Presence
SPVS-VPMA 2016 Congress Everything You Need for Online Marketing: It’s too good to be FREE, but it is anyhow. Download it before we change our kind-hearted minds. Here’s the best we have to offer with assistance in online marketing. The package includes
- Blogging SEO CODING tips
- Blogging WRITING tips
- Blog IMAGE SEO tips
- A Social Media Policy for your Employees
- And a Publishing Calendar Template
The link will take you to our store. Simply fill out the download form, and you’ll have access to it all. Oh the form is titled SPVS VPMA Congress…that’s just because that’s the last audience we spoke to about the material 🙂
Marketing Plan Worksheet: This worksheet was created to guide you through creating and carrying out a marketing plan for your veterinary hospital. Download it and use it to keep your practice’s marketing efforts on track!
Video and Image Consent: If you are posting pictures of your employees or clients online, YOU MUST HAVE A RELEASE FORM. We have spent a good deal of time making sure that ours is RIGHT! Reach out to us for how you can get a copy.
How Google Search Engine Works and Other SEO How To Information: Wish we could take credit for the great content loaded in this page, but we cannot. All of it was built by Google. Check out ALL the tabs on this MUST read for all practice managers and owners who plan to redesign their website or hire anyone to boost their online presence.
How To Use Google Keyword Generator: Content that includes the most popular keywords and that is relevant to those keywords can increase search engine optimization. Here is how to use the Google Keyword Generator tool.
Marketing Monster Resources: Looking for MORE information on how Google works along with great SEO practices? This is the link you want.
DNS (Domain Name System) Explained: For those of you choosing Google Apps to help you and your team stay organized, you’ll need to make some changes to your Domain Name System Records. Here is an easy-to-understand overview of DNS records.
How To Google Apps: Bringing this powerful tool to your veterinary practice and team? Read this short overview of what to expect in the migration process.
Mail Server Acronyms Explained: Are you configuring your Google Apps and trying to find your IMAP? How about your POP? (You’re probably looking for a drink!). Not to worry. This handy cheat sheet explains it all for you.
Veterinary Practice Management : General
AVMA Pet Population Calculator: Use this link for a one page handout on how to estimate the number of dogs, cats, and other animals in your community.
The Jam Experiment: Less is more. A famous study shows how fewer options increased sales 10 fold!
Growing Compliance to Early-Disease Detection Tests: This link takes you to our store where you can download all of the resources in our Compliance Builder pack. Don’t let the word ‘store’ frighted you, the resources are free 🙂
Employee Incentives: Why they don’t work: This is an excellent article that was published by the Harvard Business School. Fast read. GREAT points and information.
Practice Valuation and Pricing Terminology: A quick and easy-to-understand compilation of veterinary business valuation terms and pricing formulas.
Veterinary Workforce Study AVMA: We often cite the 2013 US Workforce Study undertaken by the AVMA. Read it for yourself using this link.
Standard of Care Worksheet: We have built some excellent worksheets to help you and your team clarify your practice’s standards of care. Reach out to us and we’ll be happy to help you in this area.
Point-of-Sale Software Classification Sample Sheet: Your point-of-sale software classifications should accomplish four goals:
- Help you determine doctor production bonuses
- Help you determine your return on investment
- Help you gauge if your standard of care compliance efforts are working consistently throughout the practice
- Help you gauge your practice’s performance against standard industry benchmarking.
Because practices may choose to pay differently on certain classes of inventory and services and because they may have varying emphasis on care standards, software classifications can vary from practice to practice. Still there is a common through line that typically emerges in all cases. Here is an example of a list of classifications that may be meaningful to you along with the list of the logic behind why each were created.
AS OF MARCH 2016, HALOW TASSAVA HAS REVISED ITS SERVICE AND INVENTORY CLASSIFICATION LIST. PLEASE REACH OUT TO US FOR THE LATEST VERSION THAT INTEGRATES WITH INDUSTRY BENCHMARKS AND WHAT OTHER LEADING VETERINARY PRACTICE GROUPS ARE DOING.
Veterinary Practice Management : Strategic Planning
Mission Statement Exercise: Use this exercise, in addition to the ones in our Strategic Planning Toolkit to stimulate thought on your Mission and to help you clarify its meaning.
HTC Action Plan: This worksheet will help you keep your Strategic Goals moving along your practice’s timeline towards your Vision. Download this worksheet to create action plans, pre-formatted to be SMART, with deadlines and accountability assignments.
For Our Clients
To directly compute price, sum your total cost and divide this number by margin % (as expressed as a decimal) and subtract 1)