by Brenda Tassava, CVPM, CVJ There's a little blog post that has been going viral this past week---I even found myself sharing it on Facebook the other night, passing along Dogtor Bill's message to "pay it forward". It's the story of a veterinarian and his team who found themselves faced with a homeless woman who had only one hundred dollars to save her dog's … [Read more...]
Archives for February 2014
Client Service With a Smile: Raise the Bar and Challenge Yourself
by Melinda Dwyer Smiling may be underestimated as one of the most powerful human gestures. It not only makes you feel good, but it has the ability to make others feel good as well. It can create an instant connection between people and truly has the ability to change a person's day. It is one of the simplest acts of kindness and has extraordinary potential for a positive … [Read more...]
4 Innovative Employee Benefits to Consider in 2014
by Jessie Merritt, CVPM, SPHR Offering compensation and benefits is a way to attract, validate and retain team members. When planning your benefit package, take into account the composition of your team, as well as the core values of the practice, and your budget. Here are four ideas you might find works for the culture of your practice: 1) Computer access. If your … [Read more...]