After years of trying to fix clients’ concerns about money with a lecture on value, some practice owners are taking a more direct approach by offering their clients financing options and pet insurance. Not only are these solutions proving to be worth the risk of default, but they’re serving as great new client acquisition tools. Here’s a list of four that are currently … [Read more...]
February Dental Month is Every Month
Why settle for only one month of increased dental compliance and all of the team building and good health practices that go along with it? Wouldn’t it be nice to have the late-winter efforts of your team to boost client compliance stretch into spring, and then summer and fall? In my work, I spend time with a diversity of practices. … [Read more...]
Traveling With Your Pet
Pet travel just got a whole lot more luxurious! If you’re about to take a trip and want to include Fido or Kitty, here is a great list of entertaining pet spots, resources and travel tips you should know about. … [Read more...]
HTC’s Client Service Crossword Puzzle
Looking for a fun way to enhance the client service training and continued learning at your veterinary practice? Give your team a copy of our FUN crossword puzzle! … [Read more...]
Training Your Veterinary Client Service Representatives
by Tiffany Consalvo, CVPM I have tried a variety of training for the client service team, but nothing that really showed me good consistent results. The training was always subject to the trainer and the chaos of the day. The results often left the new hire frustrated and learning multiple ways to do one thing depending on the person that was training them. … [Read more...]