by Melinda Dwyer We want to be efficient. We want to get the job done. We want to get the job done right. To do this, we put the right people in place, we train them on our expectations and our protocols, and we buy the right equipment. However, why do things still seem to fall through the cracks, and why do our shifts seem to be becoming more chaotic every day? … [Read more...]
Archives for April 2014
Tardiness: Breaking the Cycle
by Jessie Merritt, CVPM, SPHR We’ve all been there; we have an hourly team member who just can’t seem to clock in on time. How do we address the situation fairly and effectively? The first order of business is to make sure you have an absentee/ tardy policy in place. Without it, there are no expressed expectations for a team member to adhere to. Absentee/ tardy policies … [Read more...]
Accounting Checks and Balances for Veterinarians
by Tiffany Consalvo, CVPM The definition of ‘Checks and Balances’ is various procedures that are set in place to reduce mistakes or improper behavior. Now, take a second to think about that. We use this method for almost every operational procedure that we put in place at our hospital. From reminder cards to filling prescriptions, there is a double check in place to help … [Read more...]
AAHA: The ‘Rescue Remedy’ of the Veterinary Profession
by Bash Halow, CVPM, LVT You know, sometimes all the team spirit, cupcakes, and casual Fridays in the world aren’t enough to keep team morale up. Sometimes you just need a good ole, hospital-wide project to pull everyone up by their boot straps, get the blood going, and rally the troops. That something is accreditation, or in our case, RE-accreditation, by the … [Read more...]