Thanks for coming to CVC San Diego 2016!
And thank you for visiting this resource page. Halow Tassava Consulting’s goal is to ‘walk our talk’. Our Mission statement, “To be a friend, protector and pathfinder forward for you, your practice, and the veterinary profession” means that we must produce effective educational material and other resources that will shore up your chances of long term competitiveness and success. Here’s our attempt to do just that.
I hope you see the value of your continued success, not just for your own needs, but for the needs of your team members, your patients and your clients. As long as veterinary medicine remains firmly in the hands of veterinarians, employees, clients and patients will come first. That’s a recipe for a strong American economy, better work environments, and more successful medicine.
Don’t cycle through the same issues over and over again. If you can’t find what you need here, reach out! Phone calls are free! If we can’t find an affordable ( or FREE) solution for what is blocking your growth efforts, we can help you find someone/something that will. We look forward to hearing your success stories and having you as a member of the HTC family of veterinary professionals!
This Download Includes:
Build a Reception Team That Grows Your Business
Mission Exercise: Use this simple exercise to explore whether or not your existing Mission statement is reflective of the highest aspirations you have for your practice.
Interview Questions and EEOC guidelines: An excellent one sheet resource: questions to ask in face-to-face interviews, questions to use on an online survey, and a basic guideline of what can and cannot be discussed in an interview.
The DVM 360’s Veterinary Receptionist Handbook: Don’t reinvent what’s already pretty darned great. Before you build (or rebuild) your receptionist’s training manual, check out this resource. FREE!
How To Talk To Clients About Money
Pricing Witch: A handy excel calculator to determine markup, margin and price.
How To Talk About Money: Just a 9×11 poster for the breakroom that points out the most important elements of every client discussion involving money.
Front Versus Back
EEOC Select Task Force on Harassment in the Workplace: A must read for anyone interested in PROACTIVELY addressing workplace culture and reducing the chances of workplace harassment.
Bystander Intervention, Campaigns and Programs: Interested in getting some resources to help education your team members to report workplace harassment and other deleterious behavior? Here’s a big honkin’ list.
Civility Workplace Rules Getting Companies Sued? : Interesting article on how two government agencies are polarized on the topic of civility and how the imbalance may get you in hot water.
Civility Poster: 9 x 11 breakroom poster to remind folks to behave 🙂
Growth Tools
Standard Inventory and Service Category List: Use this list to accurately classify your services and products in your software to be most inline with industry benchmarks.
Standard of Care Meeting Agendas: A generic agenda to help you organize your team meetings
Generic Monthly Statistics: A sample spreadsheet to track your practice’s monthly KPI’s and compliance to recommendations.
Standard of Care Worksheet: Use this at your doctors meeting to help with organizing and discussing your standards.
Reminder Worksheet: Reminders are EVERYONE’S responsibility. Use this worksheet to help your team members understand how to appropriately adjust patient reminders.
The Value of Compliance: Use one side to identify the revenue opportunities in stronger compliance. Flip it over and help your team see the enormous impact on patient health that their efforts have.
Cycle of Service: Use this diagram as a jumping off point to discuss every opportunity for client education and marketing
Blog Writing SEO Tips: A one-sheet review of the most important blog writing tips
Blog and Blog Image Tip Sheet: An anatomy of a good blog and a description of how to optimize all online images.
Publishing Calendar in Excel: We use Trello to organize our publishing calendar, but this excel spreadsheet may help you to remember the keywords you are trying to target, your ‘link bait’ and other important blog content items.
Vaccine and Lab Bid Sheet: Use this sheet as a jumping off point to discuss your vaccine/lab costs and prices with your current vendor. Share your financial goals with them and ask for their assistance in achieving them.
Improving Compliance With Wellness Profiles
Zoetis Report Showing Benefits of Wellness Testing: A reassuring must-read on the benefits of wellnes testing.
Idexx Preventative Care Challenge Resources: Includes client educational material, promotion information, etc.
Interpreting Idexx SDMA Test Results: An Idexx flow chart on the topic.
Additional Helpful Links to Topics Discussed in Lecture
Association for Veterinary Informatics
Purchase the AAHA Chart of Accounts
AAHA Veterinary Terminology Services (Problem and Dx Terms)
PetED: Great dental education by Vickie Byard, RVT, VTS (Log in as as a ‘pet parent’ and use the password toothpaste1216 . You’ll have access to the videos through October.)
Create a YouTube channel for your business
Improve the look and design of your website