Hey Facet Presentation Attendees!
Thank you so much for attending the Facets Presentation! Your part of the DC Metro area is certainly blessed with smart, attentive, veterinary managers!
As promised, I’ve uploaded the slides for you to review in case some of them went by too quickly. Feel free to reach out to me with any questions that you might have.
My business partner, Brenda Tassava, and I regularly give talks around the country. We work hard to put together the most relevant and current veterinary management information for you. Please refer to our calendar of upcoming speaking events or follow us on Facebook if you’d like to stay in the loop.
For those of you that heard the communication lecture, you might want to consider bringing this into your practice as a lunch and learn for the whole team. Typically, groups respond very well to the material and it stimulates great discussion on how everyone can improve.
If I don’t talk to you soon, then maybe I’ll see you at the upcoming Potomac Regional or CVC Washington in 2015 (registration will open up at the beginning of the year). Take care and thanks again for a TERRIFIC day!
Click here for Facets presentation notes
Bash Halow’s Four Important Things He’d Like You To Take Away From the Facets Presentation
Pricing
The best pricing strategy is one that you and your team believes has credibility and value. Fight client’s concerns about price with real, honest-too-goodness solutions to help them pay for their veterinary bill. Care credit, Pet Insurance, Payment Plans, Savings Clubs, Twice-a-year visits are all great solutions that clients like, that they understand, and that your team can confidently recommend.
Team Building
Next time you’re watching a televised sport, ask yourself what drives the players to perform with such commitment? What is it about their selection, their training, their coaching, the goals of the game, and the relationships that they have with one another that helps with making them so driven? Most of our management systems mirror the systems that are in place on athletic teams. See if you can tweak yours to be even more similar.
Communication
Everybody in your practice can talk to clients, but that doesn’t mean they’re doing it effectively. Translating into words your passion for patient well being, integrity and the investment you put into your work isn’t intuitive, nor is always straightforward. Take time to talk and think about how you talk to clients.
Management
It takes two to tango. Leaders are always contributing to the shortcomings of their team on some level. Begin your self evaluation by reviewing the management systems you have in place and how you as the leader are undertaking them. Change begins with you. Figuring out how you are contributing to the problem will be the best thing you ever did to change you, your practice and your team.