Wondering how to help your staff better communicate with clients who have concerns after watching Friday night's ABC 20/20 story? We've put together some response scenarios to share with your team. We know you CARE! Make sure you connect with your clients, and use these as jumping off points to open meaningful conversations. "That article was hurtful to all of us. … [Read more...]
20/20 in Hindsight
by Bash Halow, CVPM, LVT There are only four of us in our tiny company, Brenda, Tiffany, Melinda and me. Collectively we spend more than one hundred hours a week working with dozens of veterinarians and veterinary professionals, all of whom are driven firstly by their interest in earnestly helping animals and their human companions. So, it’s especially infuriating to watch … [Read more...]