Bash Halow is very pleased to present part of the technician's management track at this year's San Diego CVC. Loaded with plenty of anecdotal tales from the trenches, technicians will be both entertained and educated. Topics are: Why Head Tech's Fail Part I and II The Back is the New Front: Rethinking client interactions in the tech-centric practice of the future … [Read more...]
HTC’s Client Service Crossword Puzzle
Looking for a fun way to enhance the client service training and continued learning at your veterinary practice? Give your team a copy of our FUN crossword puzzle! … [Read more...]
Training Your Veterinary Client Service Representatives
by Tiffany Consalvo, CVPM I have tried a variety of training for the client service team, but nothing that really showed me good consistent results. The training was always subject to the trainer and the chaos of the day. The results often left the new hire frustrated and learning multiple ways to do one thing depending on the person that was training them. … [Read more...]
Client Service With a Smile: Raise the Bar and Challenge Yourself
by Melinda Dwyer Smiling may be underestimated as one of the most powerful human gestures. It not only makes you feel good, but it has the ability to make others feel good as well. It can create an instant connection between people and truly has the ability to change a person's day. It is one of the simplest acts of kindness and has extraordinary potential for a positive … [Read more...]
Client CARE: 3 Steps to New Clients in the New Year
by Melinda Dwyer In planning for 2014, I'm sure that you have thought about increasing your veterinary practice's new client numbers for the new year. Have you set a goal, and more importantly, have you created an action plan? If you've created an action plan already, I commend you. If not, don't panic! Here's a plan that involves utilizing one of your most … [Read more...]