Tiffany Killion-Consalvo, CVPM will be speaking at the VHMA Management Exchange in Charleston, SC on Saturday, March 8, 2014. She will be presenting a mini-case study in the "Triumphs and Blunders" Classroom Session. TRIUMPH: Using Technology to Enhance In-House Team Training Team training programs are diffcult to establish and maintain. This triumph will walk you through … [Read more...]
Client Service With a Smile: Raise the Bar and Challenge Yourself
by Melinda Dwyer Smiling may be underestimated as one of the most powerful human gestures. It not only makes you feel good, but it has the ability to make others feel good as well. It can create an instant connection between people and truly has the ability to change a person's day. It is one of the simplest acts of kindness and has extraordinary potential for a positive … [Read more...]