Don’t Talk About Money. Listen The most important thing you can do when someone has a concern (about money or otherwise) is to demonstrate that you hear him or her and that you care. Make eye contact, nod appropriately, and keep your body open and your arms at your sides. Show that you comprehend by repeating back to the client a summary of their concerns and then let them … [Read more...]
Potomac Regional Veterinary Conference
The 2014 Potomac Regional Veterinary Conference will offer 2.5 days of Small Animal, Equine and Public Practice sessions. There will be one day of Practice Management and one day for Technicians. Attendees can earn up to 18 hours of CE credits. Bash Halow will be presenting the full management track at this advanced learning event Hiring and Training Employee Who Will … [Read more...]
Training Your Veterinary Client Service Representatives
by Tiffany Consalvo, CVPM I have tried a variety of training for the client service team, but nothing that really showed me good consistent results. The training was always subject to the trainer and the chaos of the day. The results often left the new hire frustrated and learning multiple ways to do one thing depending on the person that was training them. … [Read more...]