By Bash Halow, CVPM, LVT HTC has three offices, one in Indianapolis (where Brenda is based), one in NYC (where Bash is based) and one in a little town just off the Susquehanna River, called Wyalusing. Though the other places boast restaurants, speedways and parking tickets, neither top the fresh air and good living of the little Wyalusing farm where Brenda enjoys a desk … [Read more...]
Archives for March 2014
Write Her Up. It Will Teach Her a Lesson
By Bash Halow, CVPM, LVT Over the past few months, several practice managers and owners have told me stories about their latest employee write ups. I’m unsure who introduced the workplace-process of formalizing our employee concerns on paper, but I think it’s high time that someone challenges a status quo that is too often demoralizing, ineffective and onerous. Here it … [Read more...]
Building Bonds With Small Conversations That Have a BIG Impact
by Melinda Dwyer Ultimately, we want our clients to know that we care. We work hard to keep our practice from being perceived as too expensive, as only caring about money, or as being about quantity rather than quality. Undoubtedly, you’ve heard lots of talk about the importance of building relationships with clients in order to bond them to your practice and to mitigate … [Read more...]
HTC Discovers New Illness in the Veterinary Community
After several years of research, Brenda Tassava has identified a pervasive illness among veterinarians and clients alike called Age Related Facebook Phobia (ARFPh). This social syndrome is most likely to strike veterinarians in the 52-68 years old age range, causing a heightened fear and sensitivity to anything related to Facebook. … [Read more...]
Technology Solutions for Team Communication
by Tiffany Killion-Consalvo, CVPM We can agree that inadequate communication and lack of collaboration waste a lot of money. We've got to start looking at new ways of doing things in our practices, in order to streamline our processes and increase our productivity. Save your company money by investing time in technology solutions that increase communication and … [Read more...]