by Tiffany Consalvo, CVPM I have tried a variety of training for the client service team, but nothing that really showed me good consistent results. The training was always subject to the trainer and the chaos of the day. The results often left the new hire frustrated and learning multiple ways to do one thing depending on the person that was training them. … [Read more...]
2014 Social Media Usage Survey
Please be part of a national survey that we are conducting on social media usage by veterinary practices in the US. The survey will be open until June 12th. To have a look at the final results for yourself, please check the appropriate box at the bottom of the survey page. Thank you for your participation! … [Read more...]
Checklists for Veterinary Team Success
by Melinda Dwyer We want to be efficient. We want to get the job done. We want to get the job done right. To do this, we put the right people in place, we train them on our expectations and our protocols, and we buy the right equipment. However, why do things still seem to fall through the cracks, and why do our shifts seem to be becoming more chaotic every day? … [Read more...]
Tardiness: Breaking the Cycle
by Jessie Merritt, CVPM, SPHR We’ve all been there; we have an hourly team member who just can’t seem to clock in on time. How do we address the situation fairly and effectively? The first order of business is to make sure you have an absentee/ tardy policy in place. Without it, there are no expressed expectations for a team member to adhere to. Absentee/ tardy policies … [Read more...]
Accounting Checks and Balances for Veterinarians
by Tiffany Consalvo, CVPM The definition of ‘Checks and Balances’ is various procedures that are set in place to reduce mistakes or improper behavior. Now, take a second to think about that. We use this method for almost every operational procedure that we put in place at our hospital. From reminder cards to filling prescriptions, there is a double check in place to help … [Read more...]