by Melinda Dwyer Ultimately, we want our clients to know that we care. We work hard to keep our practice from being perceived as too expensive, as only caring about money, or as being about quantity rather than quality. Undoubtedly, you’ve heard lots of talk about the importance of building relationships with clients in order to bond them to your practice and to mitigate … [Read more...]
HTC Discovers New Illness in the Veterinary Community
After several years of research, Brenda Tassava has identified a pervasive illness among veterinarians and clients alike called Age Related Facebook Phobia (ARFPh). This social syndrome is most likely to strike veterinarians in the 52-68 years old age range, causing a heightened fear and sensitivity to anything related to Facebook. … [Read more...]
Technology Solutions for Team Communication
by Tiffany Killion-Consalvo, CVPM We can agree that inadequate communication and lack of collaboration waste a lot of money. We've got to start looking at new ways of doing things in our practices, in order to streamline our processes and increase our productivity. Save your company money by investing time in technology solutions that increase communication and … [Read more...]
5 Tips For Making Your Workplace a Little Healthier
Would you call your workplace healthy? Bash and Brenda teach management systems that enhance the psychological health of your workplace, but the best teams are not of just sound mind. They start out the day feeling physically well, by eating healthy foods…not an easy feat in an industry where there’s little time to prepare or even eat at regular intervals. Here are a couple of … [Read more...]
There’s Value in Compassion and Grace: Keep Paying It Forward
by Brenda Tassava, CVPM, CVJ There's a little blog post that has been going viral this past week---I even found myself sharing it on Facebook the other night, passing along Dogtor Bill's message to "pay it forward". It's the story of a veterinarian and his team who found themselves faced with a homeless woman who had only one hundred dollars to save her dog's … [Read more...]